Lines Operations

1st & 2nd Lines Operations

Troubleshooting different network parts , identifying root causes of problems and assuring intervention from concerned teams & stakeholders acknowledgement  in a timely manner upon severity level till retrieving network stability back to its normal state.

Service includes:

  • Monitoring &  Troubleshooting Access , Backhaul & Backbone Nodes and circuits.
  • Contact and support the Network Filed Maintenance team during on sites troubleshooting activities.
  • Perform Proactive health check for Operator Service and connections over CPN network.
  • Monitoring CPN MLS/IP Network including network’s firewall, Routers, Switches and taking the proper action for detected problems.


For more information, please contact us on 02 8003 5511 or email